Menu

Booking conditions

Booking Conditions

One of our key objectives is to ensure a relaxing and peaceful holiday for all of our guests. We therefore ask all guests to comply with these terms, and with the other simple house rules that are listed in each apartment. We reserve the right to take repossession of the accommodation if, in our opinion, any party acts in a manner prejudicial to the well-being and comfort of other guests or neighbours.

DEPOSITS & BALANCES:

A deposit of £100 per week booked is required. Please note that deposits are NOT refundable. An invoice for the balance will be sent to you 5/6 weeks before the start of your holiday, unless you have authorised us to charge your credit/debit card. The balance is payable at least 4 weeks in advance of arrival. In the event of late payment, we reserve the right to re-let your accommodation. If you are booking within 4 weeks of your arrival date, payment in full is required with your booking. The Contract shall be deemed to be made when we issue a confirmation of your booking, whether by post or email.

BOOKINGS:

Are normally from 3pm on the day of arrival until 10am on the day of departure.

ALTERATIONS TO BOOKINGS:

Please let us know as soon as possible of any changes to your requirements. We will do our best to accommodate them.

CANCELLATIONS:

If you have to cancel, please telephone us at once and confirm in writing. This will increase our chance of re-letting your accommodation. Deposits are not refundable. Provided that we receive written notification of your cancellation at least 6 weeks in advance of your arrival date, we will not hold you liable for the balance. If you cancel less than 6 weeks in advance of your arrival date, you will remain liable for payment of the balance in full. We will, however, endeavour to re-let your accommodation. If successful, your liability to pay the balance will cease, and any already paid balances will be re-funded to you (excluding the deposit).

HOLIDAY INSURANCE:

We recommend that you take out holiday insurance, to protect against unforeseen causes of cancellation. An optional insurance form is included with our confirmation of your booking.

OCCUPANCY:

Under no circumstances may the number of occupants per apartment exceed the maximum numbers stated on the tariff.

PLEASANT HOLIDAY ENVIRONMENT:

One of our key objectives is to ensure a relaxing and peaceful holiday for all of our guests. We therefore ask all guests to comply with these terms, and with the other simple house rules that are listed in each apartment. We reserve the right to take repossession of the accommodation if, in our opinion, any party acts in a manner prejudicial to the well-being and comfort of other guests or neighbours.

DOGS:

Sorry – no dogs during part of the school summer holidays (first three weeks in August). Your signature on the booking form (or email address on this form) indicates your agreement to the following:

  1. All dogs must be declared on the booking form.
  2. Maximum of one dog (sorry, no other pets) per apartment, unless by prior arrangement.
  3. No dogs allowed on our beds, bedding or soft furnishings.
  4. Dogs are to be kept on a lead at all times while on the site and not allowed to foul anywhere on the site – children are playing here! In case of ‘accidents’, you must please ensure that any mess is removed.
  5. Dogs must not be left unattended in our accommodation without our agreement.

DEPARTURE:

All equipment and utensils (including oven and grill tray) etc., must be left clean and tidy. Failure to comply may result in an extra cleaning charge.

BREAKAGES:

The hirer shall be liable to pay for any breakages, damage or loss caused by a member of his party.

LOSS OR INJURY:

It is the express condition of booking that we cannot be held responsible for any injury to visitors, or loss or damage to their property or vehicles. Neither can we be held responsible for non-availability of accommodation due to circumstances beyond our control.

CHANGES TO ACCOMMODATION:

We have a policy of continually improving our accommodation and facilities, so we must reserve the right to make improvements or alterations to accommodation and facilities without notice.

CAR PARKING:

There is no charge for car parking. We have allocated one space for each apartment. Our spare spaces will be allocated on a first come first served basis.

YOU NEED TO BRING:

Cot linen and table linen, if required.

OUR GUARANTEE:

If you find on arrival that the accommodation you have booked is not the same as, or better than, the description in our current brochure and literature, we will refund any money you have paid to us in full. This is provided that you vacate the accommodation within one hour (to enable us to re-let the accommodation) and that you apply for a refund in writing, stating your objections in full.

We reserve the right to decline acceptance of a booking at our discretion.

Contact us for more information on our holiday apartments in Cornwall